No, we only provide repair services for jewelry pieces crafted by our brand. If you need assistance with jewelry from other brands, we recommend reaching out to the brand directly or consulting a trusted jeweler.

If your piece was purchased online or through an authorized retailer, it’s eligible for repair. To confirm, please provide proof of purchase or any documentation that identifies it as an authentic piece from our collection.

We offer a range of repairs, including:

• Replacing missing gemstones
• Fixing broken clasps or chains

Please note that repair services vary by item, and not all pieces may be eligible for every type of repair.

Repair times vary depending on the complexity of the repair and our current workload. Generally, repairs take between 2-4 weeks. Upon receiving your item, we will provide an estimated timeline.

Yes, we offer a limited warranty on all repairs completed by our service team. Details on the warranty period and conditions will be provided at the time of repair.

To start a repair, please contact our Customer Care. You may be asked to provide photos and details about the issue to help us assess the repair needs.

Our skilled artisans aim to restore your jewelry to its original condition. In some cases, repairs may slightly alter the appearance due to the age or previous wear of the piece, but we always strive for the best match and finish.

Repair costs vary depending on the complexity of the work needed. Our Customer Care Team will provide an estimate after evaluating your jewelry. Please note that certain repairs may incur additional charges for materials.

Yes, you can ship your jewelry to us for repair. Please contact our Customer Care team first for shipping instructions and insurance recommendations. We recommend using a secure and insured shipping method to ensure your jewelry reaches us safely.