You may return a jewelry item under the following conditions:

⦁ Damaged or Defective Items: If your item arrives damaged or defective, you are eligible for a return or exchange. Please notify us within 3 days after receiving the item.
⦁ Wrong Item Received: If you receive the incorrect item, you can return it for a replacement or a full refund.
⦁ Unworn and Unaltered Condition: Jewelry that is unworn, unaltered, and in its original packaging may be returned within 30 days from the delivery date.

Custom-made or personalized jewelry, such as engraved rings or bespoke designs, are not eligible for return unless they are defective or incorrect. Since these pieces are specially crafted to your specifications, they cannot be resold.

Merchandise purchased online is eligible for a refund (excluding shipping charges) if returned in its original, saleable condition within 30 days of purchase, along with the original sales receipt and packaging.  Please check our Returns Policy for precise details.

To return an item:

⦁ Contact Us: Notify our customer service team within the allowed return period to initiate the return process.
⦁ Return Authorization: You will receive a return authorization number and detailed instructions on how to ship the item back to us.
⦁ Ship the Item: Package the item securely in its original packaging and ship it back to us using the provided instructions.
⦁ Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

Return shipping costs are typically the responsibility of the customer unless the item is being returned due to an error on our part, such as receiving a damaged or incorrect item.

After we receive your returned item, please allow 5-10 business days for inspection and processing. Once approved, we will issue a refund or send a replacement. Refunds may take 3-5 business days to reflect on your original payment method.

Yes, you can exchange an eligible item for a different size, style, or product. If the new item is of greater value, you will need to pay the difference. Please contact us to arrange an exchange.

The following items are generally non-returnable:

⦁ Custom or personalized jewelry (including engravings, special designs, or bespoke pieces)
⦁ Items that have been worn, resized, or altered

If your item is damaged during shipping, please take photos of the packaging and the jewelry and contact us immediately. We will guide you through the process of returning the damaged item and arranging for a replacement or refund.

Yes, if you received an item as a gift and need to return or exchange it, please contact our customer service team with the order details. We will assist you in processing a return or exchange in line with our return policy.